It's more like artificial stupidity. I hate, with a white hot hatey-hate, computer customer service systems that want you to 'talk' to the computer and talk back to you in that sugary tone. And I noticed how there was NO mention of how to talk to an actual human being. Dialing zero worked, fortunately. But not before my blood pressure spiked. I don't want to say things, I want to push buttons. Gah!